Quick Base Discussions

My billing is set up so I am supposed to receive a receipt each time my credit card is charged for QuickBase. Why don't I receive the receipt via email?

By Evan Martinez posted 01-25-2018 17:35


[The Quick Base Knowledge Base is your library of frequently-asked questions that help you better customize your apps to solve your business problems.]

Once an account has been configured to generate and send emailed receipts, the process is very straightforward and consistent. Often, the recipient's email server has security policies or spam filters in place that prevent these receipt emails from being delivered to the destination inbox. The email is sent from Quick Base (notify@quickbase.com), and received by the destination email server, but does not make its way to the user's email inbox. We recommend that you work with your local IT group to determine the cause. 

If you have additional questions or issues, please open a support case.

Comments on this topic have been disabled as it was intended to be informational rather than an alternate venue for receiving billing questions.